Online consumer mediation centre – OCMC by Govt of India

The Online Consumer Mediation Centre (OCMC) is established at National Law School of India University, Bengaluru under the aegis of Ministry of Consumer Affairs, Government of India. The Centre aims to provide for a state-of-the-art infrastructure for resolving consumer disputes both through physical as well as online mediation through its platform. Department of Consumer Affairs […]

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Government reduces fees for filing cases in the consumer courts

The Ministry of Consumer Affairs has recently amended the Consumer Protection Rules, 1987 to make changes in the fees applicable for filing cases. As per the Notification dt.14 September, 2018 the applicable fees have been revised as follows: (1) Up to five lakhs rupees – NIL (2) Above five lakhs and less than 10 lakhs […]

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Powers of consumer forums under consumer protection act 1986

Powers of the Consumer Forums [Sections 13(4), 14(1) and Rule 10] For the purpose of adjudicating a consumer dispute, section 13(4) has vested the Consumer Forums with certain powers of a civil court. Apart from these powers, the Central Government has provided some additional powers to them under Rule 10 of the Consumer Protection Rules, […]

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Arbitration Clause and Indian Consumer Protection Act 1986

Many companies include the ‘Arbitration’ clause in their warranty terms. This will require appointment of arbitrators for the respective parties in case of any disputes and the arbitration will be held at the place of the company’s choice and convenience. From consumers point of view this is ridiculous as it is always not possible for […]

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