Tag: Consumer Law

Online consumer mediation centre – OCMC by Govt of India

The Online Consumer Mediation Centre (OCMC) is established at National Law School of India University, Bengaluru under the aegis of Ministry of Consumer Affairs, Government of India. The Centre aims to provide for a state-of-the-art infrastructure for resolving consumer disputes both through physical as well as online mediation through its platform. Department of Consumer Affairs …

Continue reading

Government reduces fees for filing cases in the consumer courts

The Ministry of Consumer Affairs has recently amended the Consumer Protection Rules, 1987 to make changes in the fees applicable for filing cases. As per the Notification dt.14 September, 2018 the applicable fees have been revised as follows: (1) Up to five lakhs rupees – NIL (2) Above five lakhs and less than 10 lakhs …

Continue reading

Powers of consumer forums under consumer protection act 1986

Powers of the Consumer Forums [Sections 13(4), 14(1) and Rule 10] For the purpose of adjudicating a consumer dispute, section 13(4) has vested the Consumer Forums with certain powers of a civil court. Apart from these powers, the Central Government has provided some additional powers to them under Rule 10 of the Consumer Protection Rules, …

Continue reading

How to enforce Consumer Court’s Order?

The orders of the Consumers Forums are like orders of the Civil Court and are enforceable like a decree of the court. The order of a junior Forum is appealable with the senior Forum, and when no appeal is instituted, the order is final. Section 14(2A) provides that every order made by the District Forum …

Continue reading

Fees for filing consumer complaints in India

Every complaint filed under CPA 1986 shall be accompanied with such amount of fee and payable in such manner as may be prescribed. The complaint should be preferably submitted as Affidavit duly notarised. The Forum will expect 3 copies of complaints with supporting documents. There will be a nominal fee based on the quantum of …

Continue reading

How to handle consumer complaints: 5 points to know

Taking the right step at right time will ensure effective redressal of your consumer complaints. So here are some important tips to you may keep in mind whenever you face a problem. Please remember these will mostly apply in cases where the warranty service is still in force. 1. As soon as you detect a …

Continue reading

Arbitration Clause and Indian Consumer Protection Act 1986

Many companies include the ‘Arbitration’ clause in their warranty terms. This will require appointment of arbitrators for the respective parties in case of any disputes and the arbitration will be held at the place of the company’s choice and convenience. From consumers point of view this is ridiculous as it is always not possible for …

Continue reading

error: Content is protected !!