How to enforce Consumer Court’s Order?

The orders of the Consumers Forums are like orders of the Civil Court and are enforceable like a decree of the court. The order of a junior Forum is appealable with the senior Forum, and when no appeal is instituted, the order is final. Section 14(2A) provides that every order made by the District Forum …

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Fees for filing consumer complaints in India

Every complaint filed under CPA 1986 shall be accompanied with such amount of fee and payable in such manner as may be prescribed. The complaint should be preferably submitted as Affidavit duly notarised. The Forum will expect 3 copies of complaints with supporting documents. There will be a nominal fee based on the quantum of …

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How to handle consumer complaints: 5 points to know

Taking the right step at right time will ensure effective redressal of your consumer complaints. So here are some important tips to you may keep in mind whenever you face a problem. Please remember these will mostly apply in cases where the warranty service is still in force. 1. As soon as you detect a …

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Arbitration Clause and Indian Consumer Protection Act 1986

Many companies include the ‘Arbitration’ clause in their warranty terms. This will require appointment of arbitrators for the respective parties in case of any disputes and the arbitration will be held at the place of the company’s choice and convenience. From consumers point of view this is ridiculous as it is always not possible for …

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What constitutes a Consumer Complaint

As per Consumer Protection Act, a complaint must contain any of the following allegations : (a) An unfair trade practice or a restrictive trade practice has been adopted by any trader; Example : A sold a old mobile to B representing it to be a new one. Here B can make a complaint against A …

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Consumer guide to online shopping – 10 points

1. Check whether the online shopping portal is genuine and authentic. You can verify this by making online search, checking their address and contact details. Beware of portals without address for communication or with incomplete address. 2. Check whether the portal is run by a registered company. If yes then taking legal action against them …

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Received empty parcel against an order? Here is what you do

Online shopping has become very popular either be it grocery, apparels or electronic devies and gadgets. There are certain risks involved in online shopping but to many shoppers the convenience of choice, payment and delivery outwieghs such risks. However, there have been some instances where customer has ordered for mobile phones but received empty parcels …

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