Amazon, Apple service centres ordered to replace iPhone 5S

The complainant booked an Apple iPhone 5s with Amazon.in on December 24 th, 2015, by paying online using her Visa credit card. The item, Apple iPhone 5S (Space Grey, 16 GB) was covered under 1 year warranty from manufacturer. On September 5th, 2016 iPhone stopped working. On September 6 th , 2016, complainant took the …

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Airtel ordered to restore mobile connection and pay compensation

The Complainant’s case, in brief, is that the complainant made a payment of Rs.228/- to Airtel for Mobile No.9xxxxxxx4, but the said amount was not up dated in spite of several communication. Subsequently, the said connection was disconnected. The payment of Rs.228/- was adjusted and fresh demand of Rs. 442.21 was generated and further several …

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Powers of consumer forums under consumer protection act 1986

Powers of the Consumer Forums [Sections 13(4), 14(1) and Rule 10] For the purpose of adjudicating a consumer dispute, section 13(4) has vested the Consumer Forums with certain powers of a civil court. Apart from these powers, the Central Government has provided some additional powers to them under Rule 10 of the Consumer Protection Rules, …

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How to enforce Consumer Court’s Order?

The orders of the Consumers Forums are like orders of the Civil Court and are enforceable like a decree of the court. The order of a junior Forum is appealable with the senior Forum, and when no appeal is instituted, the order is final. Section 14(2A) provides that every order made by the District Forum …

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Fees for filing consumer complaints in India

Every complaint filed under CPA 1986 shall be accompanied with such amount of fee and payable in such manner as may be prescribed. The complaint should be preferably submitted as Affidavit duly notarised. The Forum will expect 3 copies of complaints with supporting documents. There will be a nominal fee based on the quantum of …

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How to handle consumer complaints: 5 points to know

Taking the right step at right time will ensure effective redressal of your consumer complaints. So here are some important tips to you may keep in mind whenever you face a problem. Please remember these will mostly apply in cases where the warranty service is still in force. 1. As soon as you detect a …

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Arbitration Clause and Indian Consumer Protection Act 1986

Many companies include the ‘Arbitration’ clause in their warranty terms. This will require appointment of arbitrators for the respective parties in case of any disputes and the arbitration will be held at the place of the company’s choice and convenience. From consumers point of view this is ridiculous as it is always not possible for …

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