Amazon, Apple service centres ordered to replace iPhone 5S

The complainant booked an Apple iPhone 5s with Amazon.in on December 24 th, 2015, by paying online using her Visa credit card. The item, Apple iPhone 5S (Space Grey, 16 GB) was covered under 1 year warranty from manufacturer. On September 5th, 2016 iPhone stopped working. On September 6 th , 2016, complainant took the […]

Continue Reading

Airtel ordered to restore mobile connection and pay compensation

The Complainant’s case, in brief, is that the complainant made a payment of Rs.228/- to Airtel for Mobile No.9xxxxxxx4, but the said amount was not up dated in spite of several communication. Subsequently, the said connection was disconnected. The payment of Rs.228/- was adjusted and fresh demand of Rs. 442.21 was generated and further several […]

Continue Reading

Powers of consumer forums under consumer protection act 1986

Powers of the Consumer Forums [Sections 13(4), 14(1) and Rule 10] For the purpose of adjudicating a consumer dispute, section 13(4) has vested the Consumer Forums with certain powers of a civil court. Apart from these powers, the Central Government has provided some additional powers to them under Rule 10 of the Consumer Protection Rules, […]

Continue Reading

Arbitration Clause and Indian Consumer Protection Act 1986

Many companies include the ‘Arbitration’ clause in their warranty terms. This will require appointment of arbitrators for the respective parties in case of any disputes and the arbitration will be held at the place of the company’s choice and convenience. From consumers point of view this is ridiculous as it is always not possible for […]

Continue Reading