Online consumer mediation centre – OCMC by Govt of India

Consumer Guide

The Online Consumer Mediation Centre (OCMC) is established at National Law School of India University, Bengaluru under the aegis of Ministry of Consumer Affairs, Government of India. The Centre aims to provide for a state-of-the-art infrastructure for resolving consumer disputes both through physical as well as online mediation through its platform.

Department of Consumer Affairs sanctioned the Online Consumer Mediation Centre (OCMC) project in the year 2015 and is run by the National Law School of India University (NLSIU), Bangalore.
The main aim is to provide for an innovative online mediation tool that affords consumers better access to justice through quick and easy redressal mechanism and at the same time provide opportunity for businesses to maintain good customer relations.

If consumers are unhappy with the product or service and want to file a complaint against the e-commerce company, they may choose to file complaint with Online Consumer Mediation Centre (OCMC)

Sample Complaints: Product not delivered/ received, Product not as described, defective product not replaced/exchanged, Product returned but money not refunded.

Consumers need to register with OCMC at https://onlinemediationcenter.ac.in/account/register.php

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