The Online Consumer Mediation Centre (OCMC) is established at National Law School of India University, Bengaluru under the aegis of Ministry of Consumer Affairs, Government of India. The Centre aims to provide for a state-of-the-art infrastructure for resolving consumer disputes both through physical as well as online mediation through its platform.
If consumers are unhappy with the product or service and want to file a complaint against the e-commerce company, they may choose to file complaint with Online Consumer Mediation Centre (OCMC)
Sample Complaints: Product not delivered/ received, Product not as described, defective product not replaced/exchanged, Product returned but money not refunded.
Consumers need to register with OCMC at https://onlinemediationcenter.ac.in/account/register.php