Consumer can file the complaint where cause of action arose partly

It has been held by the Hon’ble Meghalaya State Commission Shillong in The M.D. Air Deccan & others versus Ram Gopal Aggarwal 2014(1) CLT 181 wherein it has been held that where contracts for services and/or goods are entered into over the internet, then for the purposes of Consumer complaints, part of the cause of action arises inter alia at the complainant’s place of business. If acceptance of the contract is communicated to him through the internet, including the medium of emails, this is in addition to the other places where a consumer may choose to file a complaint in accordance with the other provisions of Section 11(2) of the Consumer Protection Act, 1986. On this basis, a consumer can file a case where cause of action arises in part for e.g. place of work, place of residence from where online shopping, transactions are done. Also read CC/397/2017 to know more about this.

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