Online consumer mediation centre – OCMC by Govt of India

The Online Consumer Mediation Centre (OCMC) is established at National Law School of India University, Bengaluru under the aegis of Ministry of Consumer Affairs, Government of India. The Centre aims to provide for a state-of-the-art infrastructure for resolving consumer disputes both through physical as well as online mediation through its platform. Department of Consumer Affairs […]

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Consumer can file the complaint where cause of action arose partly

It has been held by the Hon’ble Meghalaya State Commission Shillong in The M.D. Air Deccan & others versus Ram Gopal Aggarwal 2014(1) CLT 181 wherein it has been held that where contracts for services and/or goods are entered into over the internet, then for the purposes of Consumer complaints, part of the cause of […]

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Consumer guide to online shopping – 10 points

1. Check whether the online shopping portal is genuine and authentic. You can verify this by making online search, checking their address and contact details. Beware of portals without address for communication or with incomplete address. 2. Check whether the portal is run by a registered company. If yes then taking legal action against them […]

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Received empty parcel against an order? Here is what you do

Online shopping has become very popular either be it grocery, apparels or electronic devies and gadgets. There are certain risks involved in online shopping but to many shoppers the convenience of choice, payment and delivery outwieghs such risks. However, there have been some instances where customer has ordered for mobile phones but received empty parcels […]

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Beware of SIM swap and protect yourself from fraud transactions

Do you know your bank and card accounts can be compromised by swapping SIM without your knowledge? What is SIM Swap? Fraudster collects victim’s personal banking information. Fraudster then approaches victim’s mobile operator with victim’s fake identity proofs & obtains a duplicate SIM card. Mobile operator deactivates the original SIM card post successful verification & […]

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