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Paytm ordered to deliver Apple IPhone 6 for Rs.60/-

In brief, the Complainant had ordered an Apple iPhone 6, 16 GB (Space Grey), under promotional Scheme, on the website of Opposite Party No.1, at the price of Rs.60/-, including shipping charges, on 09.03.2016. The cost of the mobile handset was Rs.42,389/-. The Complainant also received an e-mail of order confirmation and the estimated date …

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Indigo ordered to pay compensation for boarding denial

The facts in brief are that the Complainant purchased confirmed Air Tickets on 24.11.2012 for his journey from Kolkata to Chennai by flight No. 6E 271 on 16.12.2012 at 6:30 a.m. and Flight No. 6E 277 from Chennai to Kolkata on 18.12.2012 at 8:30 p.m. These tickets were purchased by using International Debit and Shopping …

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Online consumer mediation centre – OCMC by Govt of India

The Online Consumer Mediation Centre (OCMC) is established at National Law School of India University, Bengaluru under the aegis of Ministry of Consumer Affairs, Government of India. The Centre aims to provide for a state-of-the-art infrastructure for resolving consumer disputes both through physical as well as online mediation through its platform. Department of Consumer Affairs …

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Government reduces fees for filing cases in the consumer courts

The Ministry of Consumer Affairs has recently amended the Consumer Protection Rules, 1987 to make changes in the fees applicable for filing cases. As per the Notification dt.14 September, 2018 the applicable fees have been revised as follows: (1) Up to five lakhs rupees – NIL (2) Above five lakhs and less than 10 lakhs …

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Consumer can file the complaint where cause of action arose partly

It has been held by the Hon’ble Meghalaya State Commission Shillong in The M.D. Air Deccan & others versus Ram Gopal Aggarwal 2014(1) CLT 181 wherein it has been held that where contracts for services and/or goods are entered into over the internet, then for the purposes of Consumer complaints, part of the cause of …

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Time frame within which a complaint can be filed

As per Section 24A of Consumer Protection Act, 1986, a consumer complaint can be filed within two years from the date on which the cause of action arises. The time when cause of action arises is an important factor in determining the time limit available to file a complaint. The decision will be taken depending …

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Amazon, Apple service centres ordered to replace iPhone 5S

The complainant booked an Apple iPhone 5s with Amazon.in on December 24 th, 2015, by paying online using her Visa credit card. The item, Apple iPhone 5S (Space Grey, 16 GB) was covered under 1 year warranty from manufacturer. On September 5th, 2016 iPhone stopped working. On September 6 th , 2016, complainant took the …

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